Returns

Last updated: October 22, 2026

Return window: You have 30 days from delivery to return items that are unused, unwritten in, and unstitched, in their original packaging. Please email us before sending anything back so we can send you return instructions.

Restocking fee: None. If an item comes back used or damaged, we may offer a partial refund, but we will always contact you first.

Items that can't be returned: Used or stitched items, worked needlepoint canvases, opened variety boxes or gift sets, final sale items, gift cards, and personalized items.

Exchanges: You can exchange an item for another of equal value, as long as it is in stock. If you would like something at a different price, simply return your item and place a new order.

Return shipping: You pay return shipping for change of mind returns, and original shipping is not refunded. If your order arrives damaged or wrong, we cover the cost.

Damaged orders: Please email us within 7 days of delivery with photos of the item and packaging, and we will send a free replacement or a full refund.

Timing: We reply to emails within 2 business days. Once we receive and inspect your return, your refund is issued within 5 business days to your original payment method.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at slowsundayco@gmail.com or use the contact details in our contact information policy.